299bet ai Privacy Policy — Our Commitment to Protecting Your Data

Protecting your privacy is our top priority at 299bet ai. This Privacy Policy explains what information is collected when you use the 299bet ai website or mobile app, how that information is used, and the measures we take to keep your data safe.

299bet ai is a trusted platform for betting users in Bangladesh. We believe that when you share your information with us, it's our responsibility to honor that trust. That's why our Privacy Policy is written to be fully transparent and easy to understand — in plain language, not complex legal jargon.

By using the 299bet ai platform, you are considered to have accepted the terms of this Privacy Policy. Please check this page regularly, as we may update it from time to time.

299bet ai collects only the information that's necessary — nothing more. The data we collect falls into three categories.

a) Information You Provide Directly

When you register or manage your account on 299bet ai, you provide certain information directly to us.

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/bank account number)
• Support Team Contact Information

b) Automatically Collected Information

Certain information is collected automatically while you use the 299bet ai platform.

• IP address and device information (model, operating system)
• Browser type and language settings
• Login time, session duration, and usage patterns
• Betting History & Transaction Records
• Information collected through cookies and tracking technologies

c) Information Received from Third Parties

• Transaction confirmation data from payment processors
• Verification data from fraud prevention services
• Information from age and identity verification providers

299bet ai uses your information for specific, legitimate purposes. The table below clearly outlines what data is used for and why.

With your consent, 299bet ai may also send you promotional offers, bonus updates, and information about new features. You can opt out of these marketing communications at any time.

299bet ai does not sell your personal data to marketing companies or any third parties. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Processors: Only the minimum information required to process transactions is shared with bKash, Nagad, or your bank.
• KYC Verification Provider: Your information may be shared with licensed verification agencies to confirm your identity and age.
• Fraud Prevention Services: Limited data is shared with security partners to help detect suspicious activity.
• Regulatory Authority: We may be required to share data with government or regulatory authorities under legal obligations.
• Legal Requirements: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.

299bet ai uses cookies and similar tracking technologies to enhance your experience and ensure platform security. Cookies are small text files stored on your device.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytics cookies: We collect anonymous data to understand which sections of the site are used most frequently.
• Marketing Cookies: Used to show you relevant promotions. You can disable these through your browser settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on 299bet ai.

299bet ai follows the highest industry security standards to keep your data safe. We have both technical and organizational safeguards in place.

• 256-bit SSL/TLS encryption — all data transmissions are secured
• Database storage with AES-256 encryption
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorized personnel can view personal data
• 24/7 security monitoring and suspicious activity detection
• Data breach response plan — you will be notified within 72 hours in the event of an incident

As a 299bet ai user, you have the following rights over your personal data. To exercise any of these rights, please reach out to our support team.

Upon receiving a rights request, 299bet ai typically responds within 30 business days. For complex cases, this may be extended to a maximum of 60 days, and you will be notified if that happens.

299bet ai does not store your data indefinitely. A specific retention period is defined for each category of information.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

299bet ai strictly does not provide services to anyone under the age of 18. Our platform operates exclusively for adults, and we do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through identity document checks during the KYC process.
• Any account identified as belonging to a minor will be suspended immediately.
• Any data collected from a minor will be deleted immediately upon discovery.

299bet ai may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological updates, or improvements to our services.

• For significant changes, registered users will be notified by email at least 14 days in advance.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you object to the updated policy, you will have the opportunity to withdraw your balance before closing your account.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team.

• Email: support@299betai.com
• Subject: Please write "Privacy Request" in the email subject line.
• Response Time: An initial response is typically provided within 3 business days.
• Live Chat: Click the Support button in the bottom-right corner of the site (available 24/7).

If your complaint is not resolved to your satisfaction, you may file a complaint with the relevant data protection authority. 299bet ai is always ready to cooperate.